showdown's Privacy Policy

Introduction and Scope

showdown casino places the highest priority on its users' privacy. This privacy policy ("Policy") describes what information we collect about you when you use showdown's website, mobile app, or any other service, how that information is processed, and in what circumstances it may be shared with third parties.

This policy applies to all registered and unregistered users of showdown. Please read this policy carefully before using our services. This policy should be read alongside our Terms and Conditions, as both documents together govern the use of our services.

showdown provides services only to individuals aged 21 or older. If we become aware that information from a minor has been submitted to us, steps will be taken to delete that information immediately.

What Information We Collect

showdown collects various types of information, broadly divided into two categories: information you provide directly, and information collected automatically while you use the site.

2.1 Information You Provide

Information you provide during account registration and use of our services includes:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and nationality
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account details
• Messages and requests sent through support chat

2.2 Automatically Collected Information

When you use showdown's platform, the following information may be collected automatically:

• IP address and device type
• Browser type, version, and operating system
• Session duration and browsing patterns
• Page visit logs and click data
• Information collected through cookies and similar tracking technologies

Purpose of Data Use

showdown uses the information it collects only for lawful and specific purposes. Those purposes are set out in detail below:

3.1 Identity Verification and Security

Verifying each user's identity is a core responsibility of showdown. Your identity-related information is used to keep deposit and withdrawal processes secure, to prevent fraud and unauthorised access, and to protect your account.

3.2 Service Operation and Improvement

Your information is essential for managing your account, processing deposits and withdrawals, providing bonuses and promotions, and handling customer support. We also analyse the information we collect to further improve the user experience.

3.3 Communication

We use your email address and mobile number to keep you informed about account activity, transaction confirmations, security alerts, and important policy changes. Promotional communications may also be sent with your consent.

3.4 Responsible Gaming

showdown is committed to ensuring responsible gaming. To that end, we monitor your gaming patterns. Appropriate action is taken as needed in accordance with our Responsible Gaming Policy.

Data Storage and Security

showdown applies industry-standard technical and administrative measures to ensure the security of your personal information.

4.1 Encryption and SSL Protection

Our platform uses SSL (Secure Socket Layer) technology, which encrypts all data transmitted between your browser and our servers. Payment information is stored in a separate encrypted system.

4.2 Access Control

Only authorised staff may access your personal information, and no one may view that information without a strict need to do so. Role-based access control is maintained across our internal systems.

4.3 Data Retention Period

showdown retains your information for as long as your account is active and, after an active account is closed, for as long as required to fulfil applicable legal obligations. Once the retention period ends, information is securely deleted or anonymised.

Sharing Information with Third Parties

showdown does not sell your personal information to any third party. However, in certain specific circumstances we may share limited information with trusted partners:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Technology service providers: Technology companies that assist in operating and maintaining the platform, who are bound by strict confidentiality agreements with us.
• Game studios: Necessary session data is sent to Pragmatic Play, Evolution, JILI, and other game providers to manage your gaming sessions.
• Legal obligations: Information may be provided in response to a court order or a lawful request from a government authority.

When sharing information with third parties, only the information necessary for the specific purpose is provided — nothing beyond what is required.

Cookies and Tracking Technologies

showdown's website uses cookies and similar technologies. These technologies are used to improve your browsing experience, maintain login sessions, and analyse site performance.

6.1 Types of Cookies

• Essential cookies: Required for the basic functioning of the site — login sessions and security verification.
• Functional cookies: Remember your preferences — language settings, display preferences.
• Analytics cookies: Collect site usage statistics, which help us improve our services.

Cookies can be controlled or disabled from your browser settings. However, disabling certain essential cookies may cause some site functions to not work properly.

Your Rights

You have the following rights regarding your personal information on the showdown platform:

7.1 Right to Access

You may request at any time to know what information we hold about you. showdown will provide you with a copy of that information as promptly as possible.

7.2 Right to Rectification

If any information we hold about you is incorrect, you may request that it be corrected. After verifying the correction request, showdown will make the necessary changes.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, it is our responsibility to retain information required to fulfil legal obligations.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing communications. Once such an objection is received, processing for that purpose will be stopped immediately.

To exercise these rights, use the contact details provided below. For general questions, visit our FAQ section.

International Transfer of Data

Your information may be stored or processed on servers outside Bangladesh. In such cases, showdown ensures that adequate safeguards are in place to protect your information in the recipient country or organisation. Contractual arrangements are made for all data transfers to maintain the standard of protection described in this policy.

Children's Privacy

All showdown services are strictly for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has created an account on showdown, that account and all associated information will be deleted immediately.

If a parent or guardian suspects their child is using showdown, please contact our support team immediately.

Changes to the Policy

showdown reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify users by publishing a notice on the website and by emailing registered accounts. Continued use of the service after a change is made will be considered acceptance of the updated policy.

To learn about all the terms governing showdown's services alongside the privacy policy, visit our About Us page.

Contact Us

For any privacy-related questions, requests, or complaints, please contact showdown's data protection team. Our support team is available in Bengali and English via live chat and email, 24 hours a day, 7 days a week.